Refund policy

Effective Date: 08/01/2025

At Rooted Remedies, your satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help.

Returns & Refunds

  • Eligibility: Refunds are available for items returned within 14 days of purchase.

  • Condition: To be eligible, products must be damaged, or defective. If your item is ineligible for return via the website, please reach out to our store directly. 

  • Non-Refundable Items: Certain products such as perishable goods, sale items, or personalized products may not be eligible for return or refund.

 

How to Request a Refund

To start a return or refund request, please contact us at rootedremediesks@gmail.com with your order number and reason for return. Once approved, we’ll provide instructions for returning the item.

 

Refund Processing

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, a credit will automatically be applied to your original method of payment within 5–10 business days.

 

Exchanges

If you received a defective or damaged item, we’re happy to replace it. Please contact us at rootedremediesks@gmail.com within 7 days of receiving your order.

 

Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund unless the return is due to our error.